GroomingDales Cancellation, No-Show, and Late Fee Policies
At GroomingDales, we are dedicated to providing exceptional care and grooming services for your pets while maintaining a schedule that respects everyone’s time. To ensure fairness and efficiency, the following policies apply to all appointments:
1. Cancellation Policy
• Cancellations require a minimum of 24 hours’ notice.
• If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
• Cancellations made within 24 hours of the scheduled appointment will incur a $50 cancellation fee per pet.
• All fees are nontransferable, nonrefundable, and must be paid in full before booking another appointment.
2. No-Show Policy
• Same-day cancellations and no-shows will be charged the full anticipated cost of the scheduled services.
• If you fail to show up for your appointment or cancel on the day of the appointment, the full cost of the scheduled services will be charged.
• Repeat no-shows may result in the requirement of a non-refundable deposit to book future appointments.
• All fees are nontransferable, nonrefundable, and must be paid in full before booking another appointment.
3. Late Arrival Policy
• Timeliness is key for a smooth grooming experience.
• If you arrive more than 15 minutes late for your scheduled appointment, we may need to adjust or reschedule your service.
• A $15 late fee may apply, and rescheduled appointments will be treated as a cancellation if they fall within the 24-hour window.
• All fees are nontransferable, nonrefundable, and must be paid in full before booking another appointment.
4. Pre-Payment Requirement for Repeat No-Shows
• Clients with repeated no-shows will be required to pre-pay for their services in full at the time of booking.
• Pre-payments are nonrefundable and nontransferable.
• Failure to attend a prepaid appointment will result in forfeiture of the payment.
5. Deposit Policy for New Clients
• New clients must provide a $50 deposit per pet at the time of booking.
• The deposit is applied toward the cost of the scheduled service.
• Deposits are nonrefundable and nontransferable if the appointment is canceled within 24 hours or if the client is a no-show.
6. Appointment Timing & Scheduling
• Due to the nature of working with live animals, GroomingDales reserves the right to run behind schedule, reschedule, or cancel appointments if necessary.
• Grooming pets safely requires patience, precision, and attention to detail, particularly when working with sharp instruments in a noisy environment.
• While we strive to honor all appointment times, unforeseen circumstances may arise that cause delays or the need to reschedule.
• We appreciate your understanding and cooperation in these situations as we prioritize the safety and comfort of every pet in our care.
7. Policy Acknowledgment
• By booking an appointment, you agree to these policies.
• These policies allow us to provide consistent, quality care for all of our furry clients while minimizing disruptions to our schedule.
How to Cancel or Reschedule
• To cancel or reschedule, please call us at 937-427-3777 during business hours or send a message via text at 937-427-3777.
Please Note: Unpaid fees will result in a hold on your account, and no future appointments can be scheduled until all outstanding balances are cleared.
Thank you for your understanding and cooperation. We value your trust in GroomingDales to care for your pets!
